Thank you for purchasing the Metrilogics Auditor app for the Apple iPhone, iPad and iPod touch. We hope you'll find it a useful addition to your business tool kit, and that it will help you conduct audits of all kinds in your work environment.
The purpose of this page is to provide you, our valued customer, with helpful information to better utilize the Metrilogics Auditor app.
As we receive more customer feedback in the form of suggestions and common questions, these - and our responses - will be featured below in the complete list of "Frequently Asked Questions." in the meantime, please review the short list of questions and answers that we've compiled to date, based on preliminary market study input. Hopefully, this information will help get you started using the Metrilogics Auditor app.
If you have any questions, please send them to firstname.lastname@example.org. We will make every attempt to respond within 48 hours to customer emails received. If we can't provide a detailed response, we will direct you back to this page, where your question may already be answered as we update the "Frequently Asked Questions" section.
Also, please be sure to post your comments, suggestions and product ratings of the Auditor app at the Apple iTunes App Store site where you purchased it.
Is there an instruction manual for the Auditor app?
There is no manual. Instead, Metrilogics has provided instructional information and operational definitions within the Auditor app itself. If you have any questions, just touch any data field's ( i ) button to go straight to information that will answer your questions. You can also return to this web page for additional information, which will be updated as we receive customer feedback.
What types of audits will the Auditor app enable me to conduct?
Because users supply the audit element criteria for their particular audit needs, the Auditor app can be used to conduct almost any type of audit. These can include quality audits, process audits, procedural audits, training audits, legal audits and compliance audits.
My company's work environment is a little 'different' than most - how likely is it that the Auditor app will be useful to me?
The Auditor app is amazingly flexible, and can be used to conduct audits in a variety of work environments, including government, health care administration, pharmaceutical, customer support / call center, insurance, financial services, back office processing, IT, manufacturing, warehouse / fulfillment and logistics. Chances are that the Auditor app can help you conduct audits in your particular work environment, too.
The audits I'm asked to conduct involve dozens of things to look at, with follow-up audits conducted in the same areas every 3 - 6 months. I'd hate to manually key follow-up audit scenarios into the Auditor app each time I return to the same department every few months. Does the Auditor app do anything to make follow-up audits any easier?
We know that setting up an audit can be almost as much 'fun' as conducting the actual audit itself. That's why the Auditor app has a 'Duplicate' button that allows users to easily and quickly copy a previous audit scenario - including the original audit's element criteria - to create a brand new audit scenario, ready to receive new element scores and comments from the user.
The 'Duplicate' feature sounds great - but what if the follow-up audit elements won't be EXACTLY the same as the original audit? For example - what if the follow-up audit involves more or fewer elements to be audited than the original audit?
The Auditor app's got you covered there, too - it's not only easy to duplicate an earlier audit scenario; it's also simple to edit a duplicated scenario by deleting irrelevant audit elements, and creating new ones (as necessary).
I see that the Auditor app allows users to score the status of an audit element using 0, 1, 2, 3 or 4. What if the audit I'm conducting involves only 'pass / fail' outcomes for the various audit elements? How do I score the audit elements using the Auditor app?
In such binary outcome audits, it's recommended that users score an audit element with either a 4 (= pass) or 0 (= fail).
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